Your front desk verified the guest at check-in. Why is the Wi-Fi still asking for a password? Guests type their room number and surname and they're on, and when they check out, their access checks out with them. Several platforms can do that now. What is unusual here is that the people behind the sign-in page also make the front-desk system.
Hotels and resorts, from twelve rooms to a few hundred. Connects to Resort Manager out of the box, and to Opera, Mews, Cloudbeds and Protel.
Wi-Fi platforms built for shops hand your guests an email form and hope. But a hotel already knows exactly who's in the building. It's sitting in your front-desk system. We use it. The guest types their room number and their surname, we check it against the live in-house list, and they're online. No password to forget, print, or share with the whole beach.
Everyone else: "Enter your email address to get online."
You: "Room 1204, Tanaka — you're connected."
A resort is not a hotel with a bigger garden. The rooms are spread across it, the beach club is at the bottom of it, and the restaurant serves people who are not staying. The Wi-Fi is the one thing all of them touch, and it is the resort’s best chance of a mailing list.
Resort Wi-Fi has two kinds of guest on one network. The people in the rooms sign in with room number and surname and are asked nothing else. The day visitors at the beach club or the restaurant sign in with Google, Apple or an email, on a page with the club’s own name on it, and that is where a mailing list comes from. How a beach club is set up →
It runs on the equipment already on the property; forty makes are supported and one setting changes. If the signal stops at the pool bar, say so when you get in touch: we can look at the layout from your plans, and for a smaller property post a router configured and ready to plug in.
Coverage across rooms, villas, pool, restaurant and beach, on ground that was not laid out with Wi-Fi in mind.
Two sign-ins: room and surname for residents, a tap on Google for the beach club.
Limits that hold on a line that is often shared, metered, or arriving by satellite. How much Wi-Fi a resort needs →
The right rules for Bali, Phuket or wherever the property is, chosen once at setup.
When your front-desk system says a guest has departed, their Wi-Fi goes with them, after a grace period you choose. No stale passwords floating around the car park, no manual clean-up, ever.
Set speed, session length and device count per guest type: standard rooms, suites, day guests, staff. A guest's rate code picks their plan automatically, so the guest paying five times the rate for a villa feels it in the Wi-Fi too.
Owners, long-stay guests, event organisers and corporate accounts get named access with better speeds and longer validity, created by your team in a minute, working across visits.
Profiles captured on the Wi-Fi flow back into your guest database matched to the reservation, including beach-club and restaurant visitors who've never checked in. Your pre-arrival emails, birthday offers and quiet-season campaigns get a bigger, truer audience.
A word before they sign in. Switch on the promo screen and every guest connecting sees a full screen of yours first: a photo or a short silent video, a headline and a few lines. The spa’s afternoon offer, tonight’s set menu, the shuttle times, a welcome from the manager. They tap through it to reach the sign-in form. See it on a phone →
Running Resort Manager? You get the loyalty price: $75 a month instead of $250, same product. Our thanks for being part of the family. See hotel pricing →
Every other platform treats a hotel guest like a stranger in a shopping centre: name, email, tick the box, wait. But your guest is not a stranger. They stood at your desk, showed a passport and signed a registration card an hour ago. Asking them to prove themselves again to a web page is an insult with a spinner on it.
So the room login asks for two things — room number and surname — and puts them online. No email. No questions. No consent box to squint at. That is the whole screen.
What you learn about that guest doesn't come from interrogating them at the door. It comes from your front-desk system, which already knows who they are, and every session is tied straight back to their reservation. Their visits, their devices, their nights, attached to the booking you already hold.
Day visitors are a different matter: the beach club, the restaurant, the spa. They have no reservation, so they sign in with Google or Apple or a short form, and that is where a mailing list actually comes from. How that works →
first name · last name · email · confirm email · country · marketing consent
room number · surname
Then they're online. Wrong answers are cut off after five tries, so nobody guesses their way into your network.
A guest joining your Wi-Fi is giving you their full attention for about four seconds — more attention than your newsletter, your tent cards and your in-room folder will get all week. You can put a screen in front of the sign-in and use it.
Tonight's set menu. The spa's quiet-hour rate. Happy hour at the beach club, and where the beach club actually is. A short list of points underneath, and one button going wherever you want it to go.
A photograph or a short video, with a still frame behind it for the guest whose signal hasn't caught up yet. The sunset table sells the sunset table better than a sentence about it does.
Nothing appears until you turn it on, and it takes one tick to remove. Some properties run it all season, some only for an event, and plenty never use it at all.
Collecting guests is easy. Doing something with them a month later is the bit that quietly never happens. These run on their own, off your real checkout dates rather than a guess.
Your front-desk system tells us when the stay really ended, so the ask lands then — not three days early while they are still at breakfast.
Whatever they score us in the prompt, they are offered the public review link. Sorting the happy ones towards Google and quietly burying the rest is called review gating, it breaks Google's and TripAdvisor's rules, and we haven't built it. A low score alerts your manager instead — which is the useful thing to do with it anyway.
A thank-you after the stay. A note to somebody you haven't seen for however many months you choose. A birthday message, where you know the date. Written by you or left as ours.
Pick who by when they last visited and how often, write it once, schedule it. A quiet-season offer to guests who have stayed twice is a different email from a blast to a bought list, and it performs like one.
Why the Wi-Fi shows up in review scores, and what a score is worth: the reviews guide →
Welcome, win-back and birthday emails and campaigns are included in every plan — send through your own email provider, or through ours. Running Resort Manager? Use these or its Guest module: the choice is yours. What is included →
Guest Wi-Fi means holding personal data about people who are, legally, somebody else's guests, in countries whose rules genuinely disagree with one another. You pick your country during setup and the rest follows.
Connection records have to be kept for five years under MOCI Reg 20/2016 and GR 71/2019, twenty times the ninety days most platforms default to. The sign-in notice has to appear in Bahasa Indonesia. Both happen on their own once the property is set to Indonesia.
Any venue offering internet access keeps traffic records for at least ninety days, extendable by order, with clocks that agree with each other. A log with the wrong time on it is not a log.
Marketing permission is always its own separate tick, never bundled into getting online. That is what makes the list defensible, and, incidentally, what makes it worth mailing.
Indonesia in full → · Thailand in full → Singapore, the Philippines and Europe each have their own pack. The full country-by-country detail →
Branded sign-in pages are something hotel Wi-Fi equipment has supported for years. We use that. There is no box of ours to install and no approved-hardware list designed to sell you something new.
Whole-property controllers and access points: Aruba, Ruckus SmartZone, Cisco WLC, Cisco Meraki and Juniper Mist.
If your property was fitted out by a hospitality specialist you may already have Nomadix or Antlabs InnGate in the rack. Both are on the list.
Guesthouses and villa estates are usually Ubiquiti UniFi, TP-Link Omada or MikroTik — all fully supported, and cheaper to run than anything sold as a hotel system.
Forty makes have their own page, each saying plainly what that equipment can do, what has to be true before an installer starts, and what catches people out. See the full list →
No passport number. No ID number. No card details. Not as a setting you can switch on — they simply aren't in the product.
Those things belong at your front desk, where there is a safe, a policy and a member of staff who has been trained. A Wi-Fi portal is a page on a phone in a car park. The less it holds, the less any bad day can cost you, and the shorter the conversation when somebody's insurer asks what you keep.
What you can ask for is everything that actually helps you sell to that guest again — a written answer, a choice from a list, a star rating, a date, a yes or no. Your questions, your wording, in each language you serve.
Passport and ID numbers · card details · the registration card
Name · a confirmed email address · language · marketing consent · the answers to the questions you chose
All of it encrypted, with a key that belongs to your property. Download the lot as a spreadsheet whenever you like, free on every plan.
Take a 46-room beach resort that also runs a beach club open to the public. One property, two completely different kinds of visitor, one Wi-Fi network, and today, one password that reception recites forty times a day and the beach club gives to anyone who asks.
Set up, it looks like this. In-house guests get the room-and-surname sign-in, and their access ends at checkout with whatever grace period you set. Beach-club visitors never touch that: they see a tap on Google or a short form, on a page with the club's own branding, on a shorter session with its own speed limit. Two sign-in methods, two sets of rules, two looks, one bill. The password sign comes down.
What we are not going to do is quote you numbers from it. This is an illustration of how a mixed property is configured, not a customer result. We would rather show you the thing working on your own phone than print a statistic you have no way of checking.
Resort Manager is our own front-desk system, so on a Resort Manager property the two are already talking and there is nothing to connect. Not a Resort Manager property? Still works: Oracle Opera, Mews, Cloudbeds and Protel already connect, and any other system that can share who's staying can too.
In the order they usually come up on the call.
Nothing, from your side. Your front-desk system tells us they have moved and the new room number works. Extended stays are the same — the new departure date arrives with everything else, and nobody has to remember to do anything.
No. The sign-in page can offer a second way in alongside the room login — a tap on Google or Apple, or a short form. That is how a beach club, a spa or a restaurant open to the public works on the same Wi-Fi as the rooms, without handing out anything.
Then you use the other ways in, exactly as a café does, and you still get the branded page, the guest data and the time limits. You lose the room-and-surname login and the automatic cut-off at checkout, because both need to know who is staying. Everything else is unaffected.
As long as you say. Most properties leave a grace period of a few hours so the guest catching an evening flight is not cut off in the lobby at eleven in the morning. After that it ends on its own, with nothing left over for anybody to reuse.
Almost certainly not. Forty makes are already set up, from Aruba and Ruckus to UniFi and MikroTik. One setting changes on the equipment running your guest network. If you are not sure what you have, send us a photo of the box it comes from and we will tell you.
Resort Manager out of the box, plus Oracle Opera, Mews, Cloudbeds and Protel. Anything else that can say who is in which room and until when can be connected too — it is a plain, documented connection, not a private arrangement between two companies.
See the room login working against a real guest list, on your own phone, on a call with the people who built it.
