A guest joins your Wi-Fi, types their room number, and they're online. That's the whole experience. Nothing is installed on site: no extra box in the cupboard, no equipment to buy, no software for your team to run. Your existing Wi-Fi keeps doing its job and we do the rest.
In plain English first. If you have an IT person or a Wi-Fi supplier, the technical section covers the captive portal and RADIUS detail they will ask about.
Every phone checks whether a new Wi-Fi network really reaches the internet. When it finds it doesn't yet, it puts your sign-in page on the screen by itself, the same little window guests already know from airports and airlines. Nobody has to open a browser or be told an address.
Your logo, your colours, your welcome message, in the guest's own language. The page is hosted by us, so nothing on your side has to be powerful, patched or looked after.
Optional, and off until you switch it on. A full screen in front of the sign-in form carrying a photo or a short video: tonight's event, the set menu, a welcome from the owner, with a headline, a few lines and a button that says whatever you want. Video plays on its own, silently, on a loop. The guest taps through it to reach the form, and isn't shown it again on the way in. Try it on the features page →
Room number and surname, a VIP code, a tap on Google, or the short form you designed, whichever ways in you've switched on. Room sign-ins are checked against the list of who's staying, which your front-desk system sends us as guests check in.
Not a shared password, but a one-off pass belonging to that guest and that phone, which carries their speed, their time limit and how many devices they're allowed.
Your website, an offers page, the spa menu, whatever you want them to see first.
Who connected, when, and for how long. That's your usage reporting, and in the countries that require venues to keep Wi-Fi records, it's the record you're obliged to hold.
The moment your front-desk system reports the departure, the guest's access ends. Nobody has to remember to do anything, and nobody is still on your Wi-Fi from the car park a week later.
That little sign-in window a phone shows you is not a proper browser. It's cut down, it behaves differently on every make of phone, and the guest can close it at any second. Most of the sign-in pages you've suffered in hotels were built for a normal browser and quietly fall apart in that window. Ours is built for the window.
| What usually goes wrong | What we do about it |
|---|---|
| "Continue with Google" does nothing at all | Every way in is built to work inside that cut-down window, Google and Apple included. |
| The guest closes the window and can't get it back | Whenever something goes wrong they're given a short web address they can type into a normal browser and land in the same place. |
| Google or Apple refuses to sign the guest in there | We spot it and offer to carry on in the phone's own browser. Room number and surname avoids the problem entirely, which is why it's the quickest way in on any phone. |
| Phones now hide their identity, so the same guest looks like a new device | We count devices against the guest, not against what the phone claims to be. A guest who reconnects is the same guest, not a second one eating their allowance. |
| Apple sign-in hands over a forwarding address instead of a real email | We mark those, keep them out of your marketing figures, and the page can politely ask for a real address as well. |
| The window vanishes the moment they're online, taking your welcome page with it | Your welcome page opens properly in their browser afterwards, so the offer isn't lost. |
This is the only part of the site written in the trade's own language. If you're the owner or the manager, you can skip it. Nothing here is a decision you have to make.
It's a standard hosted captive portal with RADIUS authentication. Nothing runs on site.
Almost certainly not. Your Wi-Fi stays exactly as it is. One setting is changed on the box your internet comes through, which takes a few minutes. We'll give you the instructions, or do it for you. Send us a photo of the box and we'll tell you before you buy anything.
Guests already online stay online. New sign-ins need the line to be working, which is true of every sign-in page of this kind. If your property can't afford to be offline, talk to us about the connection itself. Building networks is the side of the business we came from.
Guests carry on signing in. We hold our own copy of who's staying, so an outage at the hotel end stops that list being updated. It doesn't lock anyone out. When the link comes back, the full list is sent again and everything catches up on its own.
Yes, and it's an ordinary setting rather than a project. Suites faster than standard rooms, staff on their own allowance, the beach club held to something modest and an hour at a time. Each guest lands on the right one automatically, from their room type or how they signed in.
There's nothing worth stealing. Each guest gets a one-off pass that belongs to their phone and expires: nobody can pass it round, and it's useless to anyone else. That is the whole point of dropping the shared password.
Almost all Wi-Fi equipment sold to hotels, cafés and shops works with this, whatever the brand. The integrations page lists the brands by name, and if yours isn't there, ask. The answer is usually yes.
Every term on this page, defined once: the glossary →
We'll walk you through the portal, the room login and the console, and answer the awkward questions about your specific gear.
