Hotels Cafés & bars How it works Features Guest CRM Integrations Pricing Guides Support
Guides

Guest Wi-Fi, explained plainly

Short pieces on the questions that come up when a property actually has to run guest Wi-Fi — written for the person who owns the place, not for a network engineer.

Cafés, bars and restaurants

The questions owners actually ask

None of these are about Wi-Fi equipment. They are about tables, customers and quiet Tuesdays — and the Wi-Fi turns out to be the answer more often than you would think.

How to stop customers using your café Wi-Fi all day — without asking them to leave

One coffee, one laptop, the best seat, nine till five. Let the equipment have the awkward conversation.

Customers keep asking for the Wi-Fi password? How to stop being the help desk

Every “what’s the Wi-Fi?” interrupts a sale, and the password ends up on the bench outside. Take the sign down for good.

How to build a customer email list for your café — one that people actually open

You cannot email a card payment. The four seconds when a walk-in customer tells you who they are, and how to keep the junk addresses out.

How to get more Google reviews for your café — on autopilot

Reviews are written by the annoyed unless everybody gets asked. How to ask everyone, automatically, at the right moment.

How to promote tonight’s event to the people already sitting in your café

The A-board faces the wrong way and Instagram showed it to eleven people. Get on the one screen everybody in the room is reading.

Choosing your equipment

Which router or access point does your café actually need?

Real specifications, checked against each vendor’s own pages rather than a guest count nobody publishes — and no prices, because we don’t sell this hardware.

Which MikroTik router does your café actually need?

hEX refresh, hEX S, L009 or RB5009 — compared on ports, PoE and real routing headroom.

Which Ubiquiti UniFi access point and gateway does your café actually need?

Dream Router, Cloud Gateway and the U7 access point range — and why the console is not optional for us on UniFi.

Which TP-Link Omada setup does your café actually need?

Standalone EAP versus the full Omada ecosystem — gateway, controller and access points, honestly compared.

Which Aruba Instant On access point does your café actually need?

AP22, AP25 and AP32, and the Secure Gateway pairing — now sold as HPE Networking Instant On.

Which Cisco access point does your café actually need?

Why Cisco Business Wireless has one current model, and when Meraki is actually worth its licence cost.

Which EnGenius access point does your café actually need?

ECW220, ECW230 and the XG60-FIT gateway — and why the router underneath barely matters here.

Hotels and resorts

The ones with a front desk

Written for the person who owns the place, not for a network engineer.

How much Wi-Fi does a hotel actually need?

Devices per room, contention ratios, the arithmetic that decides whether Friday night works — and the satellite overage bill that catches resorts out.

Does bad Wi-Fi actually affect hotel reviews?

Wi-Fi is one of the three things that drag a review score down most, and the score sets the rate. What the data says, and the ten-minute friction that causes it.

How to choose guest Wi-Fi software, and the five questions to ask any vendor

Not a ranking. The five places platforms actually differ, written so you can put them to anyone, including us.

The words the guides use, defined once: the glossary →

Have a question that is not here? Ask it. If enough owners ask the same thing, it becomes the next guide. Ask us anything →

Your equipment

Every make has its own page

The guides say what to do. The device pages say what your kit can do: Ubiquiti UniFi, TP-Link Omada, MikroTik, Aruba Instant On, Cisco Meraki, Ruckus, EnGenius and thirty-three more. The full list →