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Front-desk systems

Your front desk already knows who is in room 1204.

Connecting a front-desk system is what turns a Wi-Fi sign-in into two fields instead of a form. It reads who is staying and until when, and nothing else — no rates, no folio, no card details. A page each below, so you can read what is involved before you start.

PMS Wi-Fi integration

The systems we connect to

Five with a connector of their own, and one route for everything else. The difference that matters most between them is not the setup — it is how quickly each one tells us a guest has arrived.

Resort Manager

Connected out of the box, and the only system here that tells us about a guest as it happens instead of waiting to be asked.

What it involves →

Oracle OPERA Cloud

Through OHIP. The connection that asks the most of you to set up: Oracle issues two separate sets of credentials, and both are needed.

What it involves →

Mews

Through the Connector API, on a token the property generates itself. A reservation with no surname on it is a guest who cannot sign in.

What it involves →

Cloudbeds

One key, and the whole checked-in list is read, however many rooms the property has.

What it involves →

protel

Through protel I/O, at the address of your own endpoint. protel Air and an on-premise protel are not in the same place.

What it involves →

Any other system

A URL, how to authenticate, and which field means what. There is no release of ours to wait for — and most independent properties run something regional that will never justify a connector of its own.

Tell us what you run →

The one difference worth knowing

One of them tells us. The rest have to be asked.

Resort Manager sends each arrival, room move and departure at the moment it is entered, and can re-send the whole in-house list at any time. A receptionist's change reaches the sign-in page immediately.

Every other system here is asked instead — every five minutes out of the box, and as often as every minute if you want. In practice a guest checked in at ten past is signing in by quarter past, which nobody standing in a lobby notices.

The full argument for hotels → · And the Wi-Fi half of the job →

Tell us what the property runs and we will tell you what is involved

The front-desk system, how many rooms, and what Wi-Fi equipment is in the building. That is enough for a straight answer.