Resort Manager is our own front-desk system, so the two halves were built by the same people and there is nothing to connect: nothing to buy, nothing to schedule and nothing to configure beyond issuing a key. The front-desk system tells us about a guest as it happens, rather than waiting to be asked.
Resort Manager and Resort Manager Flex is the property's own system. We connect to it; it is their product, not ours. resort-manager.com ↗ · resortmanagerflex.com ↗
Resort Manager sends each arrival, room move, extension and departure to us as it happens, and can re-send the whole in-house list at any moment. That second part is the one that matters on a bad day: if the link between the two systems is interrupted, the property does not end up with a stale list that somebody has to notice and fix. The next full send replaces everything and the two are back in step.
It is the only front-desk system here that works this way. Every other system on this list has to be asked, on a schedule. Resort Manager tells us itself, which is why a receptionist's change reaches the sign-in page immediately rather than at the next poll.
Guest details travel back the other way as well, matched to the booking by its reference rather than guessed at by name — so a guest who signs in on the Wi-Fi enriches the record you already hold instead of creating a second one beside it.
The front-desk system tells us about each arrival and each departure at the moment it is entered, and can re-send the whole in-house list at any time.
No rates, no folio, no card details and no passport numbers. Those belong at the front desk, not in a Wi-Fi portal.
A guest types their room number and their surname, and they are online. Nothing else is asked of them: no email, no form, no consent box, no questions. Their access ends at checkout, plus whatever grace period the property sets, and wrong answers are cut off after five tries so nobody guesses their way onto the network.
That is deliberate, and it is the whole argument for connecting a front-desk system at all. Your guest stood at your desk an hour ago and showed a passport. Asking them to prove themselves again to a web page, with an email address and a consent box, is an insult with a spinner on it. The details you learn about that guest come from the system that already knows them, and every session ties back to the booking you already hold.
A short list, and worth reading before you start.
What it costs. Included. A property on Resort Manager runs on the Resort Manager Hotel plan, which is priced below the general Hotel plan as a thank-you to the Resort Manager family rather than for any technical reason. What each plan includes →
Connecting Resort Manager tells us who is staying. Your Wi-Fi equipment is what actually holds a guest at the sign-in page and lets them through afterwards — and whether a checkout can take somebody offline immediately depends on the make.
Forty makes, each with what it can do, what has to be true first, and whether checkout ends a session or the session runs to its time limit. The kit most hotels run: Aruba, Ruckus SmartZone, Cisco Meraki, Juniper Mist, Ubiquiti UniFi, TP-Link Omada, MikroTik, and the hotel gateways Nomadix and Antlabs InnGate.
What happens between a guest joining the Wi-Fi and reaching your welcome page, in plain English, with the technical section for whoever looks after the network.
The other front-desk systems, the Wi-Fi makes, the mailing tools and the CRMs — and the route for a system that will never have a named connector of its own.
Sign in with their room number and surname, checked against the in-house list held in Resort Manager, and stay connected until they check out plus the grace period you set. No password, no email, no form.
As it happens. Resort Manager tells us about each arrival, room move and departure the moment it is recorded.
The in-house list: room number, surname and any sharers, departure date, nationality and language, where held, the booking reference, the rate or loyalty tier, where you use it to set speeds. No rates, no folio, no card details and no passport numbers.
Included. A property on Resort Manager runs on the Resort Manager Hotel plan, which is priced below the general Hotel plan as a thank-you to the Resort Manager family rather than for any technical reason.
How many rooms, what Wi-Fi equipment is in the building, and whether anybody on site looks after the network. That is enough for a straight answer.
