Which equipment works, what to fit where there is none, and what happens on the day. Written for owners and managers first, with the detail your installer or Wi-Fi supplier needs sitting one click behind it.
Two questions cover almost every new property: does the Wi-Fi it already has work, and if there is no Wi-Fi worth keeping, what should go in?
Every make and model we set up, what each one can do, and a page for each with the requirements and the steps. From a small router in a café to a controller running a resort.
A hotel has a controller, a rack and somebody who looks after them. A café has one access point, whatever the internet provider supplied, and nobody. That is a different job rather than a smaller one.
The guest journey from joining the Wi-Fi to being online, why the sign-in page appears by itself, and the technical questions in one place.
Your front-desk system, your mailing list and your CRM — what connects, and what a connection needs to be able to send.
What is kept, for how long, where, and how a guest exercises their rights. Retention rules for each country applied automatically.
What happens between paying and having a working sign-in page, and what the setup wizard asks you for.
Three plans, per site, per month, with the add-ons listed rather than hidden. Export is free on every plan.
Anything not covered here. We answer setup questions whether or not you have signed up for anything.
Send us a photo of your Wi-Fi equipment and a line about your property. We will tell you what works, what does not, and what — if anything — needs to change.
