One price per site — the venue and the internet connection it uses — with no limit on how many people connect or how many devices they bring. A café pays café money; a hotel pays for the front-desk connection that no café needs. Every plan starts with a 14-day free trial.
Three plans. The one you need is decided by whether the venue has a front desk, not by how busy it gets.
Cafés, bars, restaurants, beach clubs: any venue without a front desk.
per site, per month, billed monthly
Hotels and resorts running Resort Manager Classic or Flex.
per site, per month, billed monthly
Hotels and resorts on any other front-desk system.
per site, per month, billed monthly
Prices in US dollars, excluding local taxes. Checkout and invoicing are handled by Paddle as merchant of record, which registers and remits VAT and GST where it is due, including the EU, the UK and Southeast Asia. Running Resort Manager? The $75 plan is our loyalty price for Resort Manager properties: the same hotel product, at a third of the price, because you're already part of the family.
Three things cost extra, and two come with every plan. That's the whole list.
$45 per 500 messages, one-off
Only if you switch on SMS one-time-passcode verification. Prepaid in blocks of 500, bought when you need them rather than every month, and the balance never expires, so a café that sends a handful of codes a week isn't watching a clock. Bring your own gateway account instead and there's no charge from us at all.
$15 per integration, per site / month, or $150 a year
Send your guest details straight into HubSpot, Mailchimp, Omnisend, Klaviyo, or almost anything else you already use via webhook or Zapier, plus a scheduled file for older systems that can only accept a file. $15 for each integration you switch on, so a venue running two pays for two. The Resort Manager connection is part of the base product and never charged for.
$8 per 10,000 emails
Every plan sends 1,000 emails a month per site through our service. If a busy month needs more, buy a block of 10,000. The month’s allowance does not carry over; a block you buy never expires. Send through your own email account instead and there's no charge from us, and none of the allowance is used.
Included in every plan
Welcome, win-back and birthday emails, and campaigns, for venues that don't already send guest emails: sent only to guests who opted in, always under your venue's own name, with your own sender identity and reputation. Running Resort Manager? Use this or its Guest module: the choice is yours. Guest CRM →
Free on every plan, always
Download your guest list and their consent records from the console, filtered how you like, whenever you want. This is also how you'd take your data with you if you ever left, which the data-protection law in most countries entitles you to, so it will never sit behind a paywall.
| Café — $30 | Resort Manager Hotel — $75 | Hotel — $250 | |
|---|---|---|---|
| 14-day free trial | ✓ | ✓ | ✓ |
| Social sign-in (Google, Apple) | ✓ | ✓ | ✓ |
| Email sign-in with address filtering | ✓ | ✓ | ✓ |
| Room number + surname sign-in | — | ✓ via Resort Manager | ✓ via your front-desk system |
| Front-desk connection included | — | Resort Manager (Classic & Flex) | One of: Opera, Mews, Cloudbeds, Protel, or any other system |
| Guest sign-up form with your own questions | ✓ | ✓ | ✓ |
| VIP / long-stay / staff accounts | ✓ | ✓ | ✓ |
| Automated review requests | ✓ | ✓ | ✓ |
| Marketing automation (welcome, win-back, birthday, campaigns) | ✓ | ✓ | ✓ |
| Emails sent through our service, per month | 1,000 | 1,000 | 1,000 |
| Integrations (mailing lists, CRM, Zapier) | $15 each | $15 each | $15 each |
| Access ends at checkout | n/a | ✓ | ✓ |
| Speed by room or guest type | House plan + staff | ✓ | ✓ |
| Coverage points / guests / devices | Unlimited | Unlimited | Unlimited |
| Wi-Fi records kept as long as required | ✓ | ✓ | ✓ |
| Spreadsheet export of guests & consents | Free | Free | Free |
| SMS one-time passcodes | Add-on | Add-on | Add-on |
One venue, with one internet connection registered to us. That's the thing we can actually see and support, so it's what the subscription attaches to. A resort on one connection is one site, however many buildings sit behind it, and a café on one connection is one site too.
Because a group with properties in different countries needs to bill in different currencies, and a single subscription can only carry one. Each site subscribes in its own currency under one customer record, so a group still gets one relationship and one console.
You get a seven-day grace period, then the admin console is suspended until it's settled. Guests who are already connected stay connected: they didn't fail to pay, and your front desk shouldn't have to explain a billing problem to them.
Usually not. Branded sign-in is a standard feature of the Wi-Fi equipment sold to hotels, cafés and shops, and we use that. Typically it's one small setting changed on what you already have. If you'd rather not touch it yourself, we do that work; we've been building hospitality Wi-Fi for more than 15 years. Send us a photo of the box and we'll tell you straight.
Change plan whenever you like: you only pay the difference. Monthly subscriptions cancel at the end of the paid month. Your guest data is yours: download it as a spreadsheet before you go.
Yes: 14 days, every plan, full product. You'll get the most from it if you're set up and taking real guests during the trial, so ask early if you'd like a hand getting connected in time. And if the trial ends without you subscribing, we don't pull the plug on a room full of people. New sign-ins stop, and guests already online simply age out naturally.
Sign up and configure the property yourself, or tell us what's on site and we'll quote for the sign-in page and the Wi-Fi work together.
